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FREQUENTLY ASKED QUESTIONS

To purchase a product on WooCommerce, you will need to follow these steps:

  1. Navigate to the product page of the item you wish to purchase.
  2. Select the quantity of the item you wish to purchase and any variations (if applicable).
  3. Click the “Add to cart” button to add the item to your shopping cart.
  4. A notification will appear, giving you the option to continue shopping or proceed to checkout. If you want to continue shopping, click on “Continue shopping.” If you are ready to checkout, click on “View Cart.”
  5. On the cart page, review your items and their quantities. If you need to make changes, update the quantities or remove items as needed.
  6. Click on “Proceed to checkout” to enter your billing and shipping information.
  7. On the checkout page, enter your personal information, shipping address, and payment information.
  8. Review your order details and shipping method.
  9. If everything looks correct, click on “Place order” to finalize your purchase.
  10. After your purchase is complete, you will receive a confirmation email with your order details.

If your favorite product is not available on a Stargloww, there are a few steps you can take:

  1. Contact the Customer service team to inquire about the availability of the product.
  2. Check other websites to see if the product is available elsewhere.
  3. Consider looking for similar products or alternative options that may meet your needs.
  4. Wait and check back on the website periodically to see if the product has become available again.

If you are having trouble logging in or placing an order on a Stargloww, you can try the following steps:

  1. Double-check your login credentials to ensure you are using the correct email address and password.
  2. Clear your browser cache and cookies to resolve any login or checkout issues.
  3. Try using a different browser to log in or place an order to determine if the issue is specific to your current browser.
  4. Disable any browser extensions that may be interfering with the website’s login or checkout process.
  5. Contact the website’s customer support team for assistance if none of the above steps work.

If you are having trouble accessing the Stargloww website, you can try the following steps:

  1. Make sure that your internet connection is stable and working properly. If you are having trouble with your internet connection, contact your internet service provider.

  2. Clearing your browser’s cache and cookies can help resolve any issues you may be experiencing with the website. You can typically find this option in your browser’s settings or preferences menu.

  3. If clearing your cache and cookies does not work, try using a different browser to access the website. This can help determine if the issue is specific to your current browser.

  4. Visit a website status checker to see if the Stargloww website is down for everyone or just for you. If the website is down, wait for a while and try again later.

  5. If none of the above steps work, contact the Stargloww customer support team for assistance. They may be able to help you troubleshoot the issue or provide more information on any known website issues.

Stargloww offers free shipping for all of its products regardless of the order value, so you won’t have to pay any additional shipping charges when placing an order. For more details you can refer our Shipping Policy. If you have any further questions or concerns, please don’t hesitate to reach out to Stargloww’s customer support team for assistance. 

At Stargloww, we offer next-day delivery for all orders. This means that once your order has been placed and processed, it will be delivered to you on the very next day. However, please note that this delivery time may vary based on your location and the availability of the product. For more details you can refer our Shipping Policy

Yes! At Stargloww, we provide order tracking for all of our customers. Once your order has been processed and shipped, you will receive a tracking number via email or text message, depending on your preferred method of communication. This tracking number can be used to monitor the status of your delivery and track its progress in real-time. If you have any questions or concerns about tracking your order, please don’t hesitate to contact our customer support team for assistance.

At Stargloww, we currently do not offer international shipping. We only provide delivery to selected locations within Bangalore, India. We apologize for any inconvenience this may cause. Please refer to our shipping policy or contact our customer support team for more information on delivery locations and any updates or changes to our shipping policies.

If you are not available to receive the package during delivery, the delivery executive will make multiple attempts to deliver the package. If the package cannot be delivered, it will be returned . Please refer to our shipping policy for more information on re-delivery and return charges.

At Stargloww, we understand that sometimes you may need to change the shipping address after placing an order. While we cannot guarantee that changes to the shipping address can be made once an order has been placed, we recommend contacting our customer support team as soon as possible to request a change. Our team will do their best to assist you in updating the shipping address if it is still possible to do so. However, please note that if the order has already been shipped, it may not be possible to change the shipping address. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Stargloww currently offers delivery services to selected locations within Bangalore, India only. Unfortunately, we do not provide delivery services pan India at this time. We apologize for any inconvenience this may cause. However, please refer to our website or contact our customer support team for updates on delivery locations and any changes or updates to our shipping policies.

Next day delivery refers to a shipping service that guarantees delivery of your order on the following business day after your order is processed. At Stargloww, we offer next day delivery for all orders, meaning that once your order is processed, it will be delivered to you on the very next day. However, please note that the actual delivery time may vary based on your location and the availability of the product. If you have any questions or concerns about our delivery services, please don’t hesitate to contact our customer support team for assistance.

If you wish to cancel your order at Stargloww, we recommend contacting our customer support team as soon as possible. Our team will assist you in cancelling your order if it has not yet been processed or shipped. You can contact us via phone, email or through our website. However, if your order has already been processed or shipped, it may not be possible to cancel the order. In that case, you may have to wait until you receive the product and then request for a return or exchange. We recommend reviewing our Returns and Refund Policy or contacting our customer support team for further information on cancelling or returning an order.

If you cancel your order at Stargloww and you are eligible for a refund, we will process your refund as soon as possible. The refund will be issued back to the same payment method that you used to make the purchase. However, please note that the refund process may take some time to reflect on your account, depending on the payment method and the issuing bank. We recommend reviewing our Returns and Refund Policy or contacting our customer support team for further information on cancelling an order and receiving a refund.

At Stargloww, we understand that sometimes you may need to change or modify your order after placing it. While we cannot guarantee that changes or modifications to an order can be made once it has been placed, we recommend contacting our customer support team as soon as possible to request a change or modification. Our team will do their best to assist you in updating your order if it is still possible to do so. However, please note that if the order has already been processed or shipped, it may not be possible to change or modify the order. If you have any further questions or concerns, please don’t hesitate to reach out to us.

We’re sorry to hear that you’re not satisfied with the product you ordered at Stargloww. We offer a simple 7 day return process for products that are eligible for returns. To raise a return request kindly contact our customer support team for assistance.

Please note that some products may not be eligible for return or may have specific return policies. We recommend reviewing our return policy or contacting our customer support team for further information on returning a product. We value your satisfaction and will do our best to help you with your return request.

We’re sorry to hear that you received a damaged, defective, or incorrect product from Stargloww. We offer a hassle-free return process for such cases and will make sure to resolve the issue as quickly as possible.

To initiate a return for a damaged, defective, or incorrect product, please follow these steps:

  1. Contact our customer support team as soon as possible to report the issue. You can reach us via phone, email, or through our website’s contact form.
  2. Provide us with the order number, the name of the product, and a description of the issue you encountered.
  3. Our team will review your request and provide you with further instructions on how to proceed with the return.
  4. We will arrange for the product to be picked up from your address or provide you with a return label to send the product back to us.
  5. Once we receive the returned product and verify the issue, we will process the refund or exchange.

Please note that we may ask for photographic evidence of the issue you encountered to expedite the return process. We appreciate your understanding and cooperation in helping us resolve the issue.

Once we receive the returned product and verify that it is in its original condition, we will process your refund as soon as possible. Depending on the payment method and the bank or card issuer’s processing time, it may take 5-10 business days for the refund to reflect in your account.

If you haven’t received your refund after 10 business days, please contact our customer support team and we’ll be happy to assist you further. We appreciate your patience and understanding in this matter.

Creating an account on Stargloww is easy and can be done in a few simple steps:

  1. Go to the Stargloww website and click on the “LOGIN/REGISTER” icon on the top right corner of the homepage.
  2. Select “Register” below the SignIn
  3. Enter your personal details, including your name, email address, and a secure password.
  4. Click on “Create Account” to complete the registration process.

Once you have created your account, you can log in and start shopping on Stargloww, view your order history, and save your shipping and billing information for future purchases. If you have any issues or questions regarding the account creation process, please contact our customer support team for assistance.

To log in to your account on Stargloww, follow these simple steps:

  1. Go to the Stargloww website and click on the “LOGIN/REGISTER” icon on the top right corner of the homepage.
  2. Under “Sign In” Enter the email address and password associated with your account.
  3. Click on “Log In” to access your account.

Once you have logged in, you can view your order history, track your orders, update your personal information, and manage your saved addresses and payment methods. If you have forgotten your password or are having trouble logging in, you can click on the “Forgot Your Password” link to reset your password or contact our customer support team for assistance.

To change password on Stargloww, you can do it easily by following these steps:

  1. Go to the Stargloww website and click on the “My Account” icon on the top right corner of the homepage.
  2. Log in to your account using your email address and password.
  3. Once you are logged in, you will be redirected to your account dashboard.
  4. Click on “Account Details” tab on the left-hand side of the screen.
  5. Scroll down to the “Password Change” section.
  6. Enter your current password in the first field.
  7. Enter your new password in the second field.
  8. Confirm your new password by entering it again in the third field.
  9. Click on “Save Changes” to update your password.

Your password should now be changed and you will need to use the new password to log in to your Stargloww account. If you encounter any issues during this process, please feel free to contact our customer support team for assistance.

If you have lost or forgotten your password for Stargloww, you can reset it easily by following these steps:

  1. Go to the Stargloww website and click on the “LOGIN/REGISTER” icon on the top right corner of the homepage.
  2. Click on the “Lost your password?” link located below the login form.
  3. Enter your email address that you used to create your Stargloww account.
  4. Click on “Reset Password”.
  5. You will receive an email from Stargloww with a link to reset your password.
  6. Click on the link in the email and follow the instructions to reset your password.

Once you have reset your password, you can log in to your account using your new password. If you have any trouble resetting your password, please feel free to contact our customer support team for assistance.

To edit your account information on Stargloww, please follow these steps:

  1. Log in to your account on the Stargloww website.
  2. Click on the “My Account” icon on the top right corner of the homepage.
  3. From the dropdown menu, select “Account Details”.
  4. On the Account Details page, you can update your personal information such as name, email address, billing and shipping addresses, and contact number.
  5. After making any necessary changes, click on the “Save Changes” button to update your account information.

If you have any trouble editing your account information, please contact Stargloww’s customer support team for assistance.

To view your order history on Stargloww, please follow these steps:

  1. Log in to your account on the Stargloww website.
  2. Click on the “My Account” icon on the top right corner of the homepage.
  3. From the dropdown menu, select “Orders”.
  4. On the Orders page, you will see a list of all your past orders with the order date, order number, and status.
  5. Click on any order to view its details, including the products ordered, order total, and shipping information.

If you have any trouble viewing your order history, please contact Stargloww’s customer support team for assistance.

To place an order on Stargloww, please follow these steps:

  1. Browse the products on the Stargloww website and select the product(s) you wish to purchase.
  2. Add the product(s) to your cart by clicking the “Add to Cart” button.
  3. Once you have added all the products you want to purchase to your cart, click on the cart icon on the top right corner of the website.
  4. Review the products in your cart and click on the “Checkout” button to proceed to the payment page.
  5. Enter your shipping and billing information and select the payment method you prefer.
  6. Review your order details and click on the “Place Order” button to complete your purchase.

If you have any trouble placing your order, please contact Stargloww’s customer support team for assistance.

At Stargloww, we strive to provide our customers with 100% authentic products. We source our products directly from the authorized distributors to ensure their authenticity.

Moreover, we have a strict quality control process to ensure that the products we offer meet our high standards. We also provide product descriptions and images to help you make an informed decision before purchasing a product.

In case you receive a product that you believe is not authentic, please contact our customer support team immediately with your concerns and we will investigate the issue and resolve it to your satisfaction.

At Stargloww, we do not have a minimum order purchase requirement. You are free to purchase any product you like, regardless of the order value. As mentioned earlier, at Stargloww, we offer free shipping for all products irrespective of the order value. Therefore, you will not be charged any shipping fees regardless of your order amount.

Please note that this policy is subject to change, and we recommend checking our website’s shipping policy for any updates or changes. If you have any further questions, please do not hesitate to reach out to our customer support team.

We accept various payment methods on Stargloww, including credit/debit cards, net banking, and mobile wallets. Additionally, we also accept payment through UPI and Cash on Delivery (COD) for selected locations in Bangalore. You can select your preferred payment method during the checkout process.

Yes, it is completely safe to make payments on our website. We use Stripe and PhonePe are both secure and widely used payment gateways that prioritize user privacy and security. Stripe is a trusted payment processor used by many popular websites and companies around the world, while PhonePe is a popular mobile wallet in India. With these payment options, you can be assured that your payment information is encrypted and kept safe. However, it’s always a good idea to take general precautions such as ensuring the website is secure (HTTPS) before making any online payments. We do not store any payment information on our website and all transactions are processed securely. Additionally, we regularly update our website’s security features to ensure that your shopping experience on Stargloww is safe and secure.

Yes, Cash on Delivery (COD) is available for orders on Stargloww. There is no minimum order value or extra charge for COD. You can select COD as a payment option during the checkout process and pay for your order in cash when it is delivered to your doorstep. Please note that COD is only available for selected locations and orders below a certain amount may not be eligible for COD.

Stargloww offers free shipping for all products and does not charge any extra fees for Cash on Delivery (COD) orders. So you don’t have to worry about any additional charges while placing your order or choosing the COD option.

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